1. Introduction & Scope

Bindal Hospital (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our telemedicine services, or visit any of our branches (Sikar Main, Didwana). We comply with the Information Technology Act, 2000 (India), NABH guidelines, and international best practices for healthcare data protection.

2. Information We Collect

We may collect the following categories of information:

• Personal Identification Information: Name, age, gender, address, email ID, phone number, government ID (for insurance purposes).
• Medical & Health Data: Medical history, diagnosis, treatment records, prescriptions, lab results, radiology images, and clinical notes.
• Payment & Insurance Details: Billing information, insurance policy numbers, payment transactions.
• Website Usage Data: IP address, browser type, pages visited, appointment requests, and cookies to improve user experience.

3. How We Use Your Information

Your data is used solely for legitimate healthcare purposes:

• Providing medical diagnosis, treatment, and follow-up care.
• Processing appointments, admissions, and billing.
• Telemedicine consultations and e-OPD services.
• Internal quality improvement, medical research (anonymized), and patient safety.
• Communicating appointment reminders, health campaigns, or emergency alerts (with your consent).
• Complying with legal and regulatory obligations.

4. Data Sharing & Disclosure

Bindal Hospital does NOT sell or rent your personal health information. We may share your data only in the following scenarios:

• With your explicit consent: For second opinions, referrals, or insurance claims.
• Healthcare providers & partners: Consultants, diagnostic labs, pharmacies affiliated with Bindal Hospital for continuity of care.
• Legal obligations: When required by law, court order, or government authorities (e.g., notifiable diseases).
• Business transfers: In case of merger or acquisition, patient data remains protected under same privacy standards.

All third-party associates sign strict confidentiality agreements and are audited regularly.

5. Data Security Measures

We implement robust technical and organizational safeguards:

• End-to-end encryption for electronic medical records (EMR).
• Role-based access control — only authorized medical staff can access patient data.
• Regular security audits, vulnerability scans, and NABH-mandated protocols.
• Physical security at all branches: 24/7 surveillance, biometric access to record rooms.
• Secure deletion of data after retention period as per Indian healthcare laws.

6. Your Rights & Choices

As a patient or website visitor, you have the following rights:

• Right to Access: Request a copy of your medical records (within 72 hours).
• Right to Correction: Update any inaccurate personal or health information.
• Right to Withdraw Consent: Opt-out of non-essential communications anytime.
• Right to Data Portability: Obtain your digital health records in a structured format.
• Right to Complain: Raise concerns to our Grievance Officer or the Indian Data Protection Board.

To exercise these rights, contact our Privacy Officer: privacy@bindalhospital.com or call +91 20 4123 7890.

7. Cookies & Website Tracking

Our website uses essential cookies to remember your preferences and session data. We do not use third-party advertising cookies. You may disable cookies via browser settings, but some features (e.g., online appointment) may be affected.

8. Children’s Privacy

Bindal Hospital does not knowingly collect data from children under 13 without parental consent. For pediatric patients, all information is shared with a parent or legal guardian.

9. Data Retention Policy

Medical records are retained for a minimum of 7 years from the last date of treatment, as per Indian Medical Council regulations. After this period, data is anonymized for research or permanently deleted in a secure manner.

10. Changes to This Privacy Policy

We may update this policy occasionally. The “Last Updated” date at the top indicates the latest revision. Material changes will be notified via SMS/email or a prominent notice on our website.

11. Grievance Officer & Contact

If you have any concerns regarding data privacy, please reach out to our designated Grievance Officer:

Dr. Natwar Bindal (Director)
Email: care@bindalhospital.com
Address: Bindal Hospital, Lane of Hindi Vidya Bhavan School, Near Samrat Cinema, Bajaj Road, Sikar, Rajasthan, India.
Phone: +91 20 4123 7890 (Ext: 456)